Shipping & Delivery

Free Express Delivery

www.xiaxniantoys.com We offer free international shipping on all hair products (except for a surcharge for remote areas). However, small accessories cannot be shipped individually unless they are included with the doll package.

Total delivery time

Total delivery time = processing time + shipping time.

Processing time

The processing time for some hair is about 3-5 days. For the processing time of specific products, please refer to the customization time on the product page.

Expedited Shipping

We typically ship via DHL, FedEx, or UPS, with expedited service available depending on your location; delivery time is approximately 3-7 business days. Some EU countries ship via GES and DPEX-Royal, with delivery time of approximately 7-12 business days.

If you need to specify a shipping company, please leave a comment or contact customer service.

PO Boxes and Military Bases

We cannot deliver to PO Boxes or military addresses (APO, FPO). Please provide a physical address.

Duties and taxes

Customs duties in the recipient's country are the responsibility of the customer.

Costs incurred due to delivery delays, address changes, cancellations or returns for personal reasons are the responsibility of the buyer.

  If you have any questions, please contact our customer service. Please do not refuse or return the product directly. Any fees incurred in refusing or returning the product will be borne by the buyer.

Sign for

We strongly recommend that you sign for the package. We will ship the package to the correct address specified in your order, but we are not responsible for any loss of the package if it is left in front of your door, in your yard, or anywhere else without your permission. If you do not receive the package, please contact us within one week. Even if the package is shown as delivered, the shipping company will not accept inquiries for packages that have been delivered for more than a week.

How long does it take to process the product?

After receiving your order, each item will undergo strict quality control to ensure product quality. Please note that the processing time will vary for different items.

Please note:

Total delivery time = processing time + shipping time

China's annual public holidays include: Lunar New Year (usually in February), Labor Day (May 1st), and National Day (October 1st). Please note that due to service disruptions across all our suppliers and logistics operators during these periods, delivery times will be affected. Delays of 3-4 days are common, but sometimes even longer. We sincerely apologize for any delays caused during these periods and ask for your patience.

Additional notes:

Local logistics deliveries on weekdays (Monday to Friday).

Make sure your delivery address is reachable on weekdays.

Keep your phone turned on as your carrier may contact you.

· Some services may require a signature for delivery.

If you choose not to sign for the package, we will not be held responsible for any loss or damage to the package.